Our Returns & Satisfaction Policy

We pour love and intention into every product we make. Each bottle, balm, and blend is handcrafted in small batches with the highest quality botanicals and a deep reverence for the Earth. Your satisfaction means the world to us.

Quality Guarantee

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your parcel. We’ll happily offer a replacement, store credit, or refund — whichever feels right for you.

Change of Mind

As all our products are artisan-made and naturally formulated for freshness, we’re unable to accept returns for change of mind, scent preference, or individual skin response. We encourage you to try our sample sizes or visit us in person (if local!) to find the blend that speaks to your soul.

A Thoughtful Approach

We stand behind the integrity of our work and want you to feel truly good about your purchase. If something doesn't feel right, please reach out, we’re always open to a heartfelt conversation.

Email us at hi@riverrose.com.au with your order number, a photo (if applicable),

and a short description of the issue.

Thank you for understanding and supporting a small, slow business that makes with care and intention.